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Software Planner has proven to be very useful to track product issues and Requests for Enhancements (RFEs). For us, the ability to access the information outside our company (by our sales force,customers and partners) was key has led to huge savings in Support and Product Management. It avoids having to go through hundreds of emails to identify, extract, and organize the issues and RFEs reported from the field and buried among other information.
— Stephane Doublait, Director of Product Management