Team Collaboration can empower your team with better decision making, more successful projects and happier customers.  Highly effective teams start with great processes and tools that back the process.  Below are 10 Real Facts about team collaboration.

Web Information Center is a complete project, customer relationship, and issue management solution that provides a single solution for managing projects, contacts, issues, and team calendars and it can help you take control of the Real Facts.

Real Fact 1: Unresolved issues can ruin customer confidence

Unresolved customer issues can ruin customer confidence in your products and services. With each unresolved issue, confidence erodes and your clients will begin looking for alternatives. Tracking issues with spreadsheets and email causes issues to slip through the cracks. With Web Information Center, you can easily track issues, track the resolution and earn happier customers.  Learn How...

 

Real Fact 2: Project Management tools reduce project slippage

Software based project management tools reduce project slippage by allowing all team members to track their progress towards assigned tasks, allowing them to easily see whose tasks are slipping and by exposing project variances for all to see. Web Information Center's dashboards bring slipping tasks to the forefront and empower teams to provide help to those causing the slippage. Learn More...

Real Fact 3: Customer Relationship Management builds trust

Keeping track of customer conversations, making notes about your customers and setting call back reminders can build customer trust, making them feel as if they are your most important customer. Keeping detailed notes for prospects and opportunities is essential to winning new customers. Web Information Center powers customer relationship management. Learn More...

Real Fact 4: Email Campaigns keep you in front of your customers

Monthly newsletters, customer touch points and other email campaigns allow you to easily keep in front of your customers to build future business. Email campaigns to prospects and opportunities allows you to keep your sales pipeline full. Web Information Center's powerful CRM feature allows you to create and distribute email campaigns. Learn More...  

Real Fact 5: Sharing Team Calendars Empower Team Collaboration

Empowered teams collaborate on a daily basis.  They know when team members are available and thrive on productive meetings.  Web Information Center allows teams to share calendars and invite members to meetings.  Learn How...

Real Fact 6: Document Sharing reduces Shipping Costs

The cost of shipping documents can quickly add up and your clients, vendors and team members must wait for the documents to arrive via mail.  A more efficient method for sharing documents is to use Web Information Center. Simply upload your documents and it can automatically notify people via email of the new documents. They can quickly view or download the document -- in seconds --- not days.   Learn How...

Real Fact 7: Using Discussion Forums can reduce costly rework

Using discussion forums can reduce costly rework because questions are quickly answered and team members are not tempted to make decisions on their own. With Web Information Center's discussion forums, teams can create forums for a specific customers or projects. As questions arise, members post their question and the person knowing the answer immediately replies. Learn More...

Real Fact 8: Knowledge Bases reduce research time

By deploying a knowledge base, your team can keep track of frequently asked questions and can reduce the time it takes to find answers.   Web Information Center allows you to create knowledge bases and any other type of list (vacation schedules, etc). Learn More...

Real Fact 9: Support Ticket Management increases Customer Satisfaction

Support ticket management increases customer satisfaction because your clients can quickly access your support team and get questions and issues resolved. Web Information Center's support management features provides your clients with support ticket access, allows them to check the status of any ticket, and can be configured to measure your support success with customer surveys.  Learn More...

Real Fact 10: Web Information Center reduces Project Costs and increases Customer Satisfaction

Web Information Center reduces project costs and improves customer satisfaction. As projects progress, variance to estimates are recorded and you will be able to compare projects side by side. This will identify weaknesses in estimating skills and will allow your team to improve. Learn More...