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Problem Management Software

Software Planner is an award winning application lifecycle project management (ALM) tool that helps Information Technology (IT) departments manage all components of software development including managing customer requirements, project deliverables, test cases, defects, and support tickets. Software Planner is also ideal for problem management, in that you can list your problems, report on them and assign tasks to resolve the problems. Software problems normally come through in the form of support tickets and/or defect/bug entries. Since Software Planner allows you to track support items and bugs, it helps get unresolved problems fixed in a timely fashion. From a team perspective, without problem management software, problems are reported via email and sometimes can get lost in the shuffle. Additionally, you cannot accurately provide metrics for problems reported via email (how many problems/issues have been reported, how many have been fixed, how many are high priority, how many are causing work stoppage, etc.).

Coupled with collaborative tools like document sharing, team calendars, interactive dashboards, knowledge bases and threaded discussions, teams begin communicating more effectively and begin delivering solutions quickly and with high quality.